+1 650 460 1486

 

Support

Terabit DPS DDoS protection system enables service providers and enterprises to protect the network and mission-critical applications and reduce infrastructure costs. The system evaluates critical network metrics and responds quickly to automatically preventing DDoS atack.

The professional support team is formed of an engaged engineers in order to provide a fanatical support to our customers helping with doubts, integration problems, advises and full commitment; they treat bugs very quickly and provide instant hotfixes when it’s needed.

Thus Terabit Security DPS provides the following professional support models

Basic

8×5 support service | 20 cases per year
Provides an engaged response for small companies with a limited number of cases
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Intermediate

12×7 support service | unlimited cases per year
Provides daily technical support with unlimited number of cases
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Advanced

24×7 support service | unlimited cases per year
Provides around the clock support for critical services with unlimited number of cases
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Support Programs Specifications

BASIC INTERMEDIATE ADVANCED
System/Server included
* Physical, virtual and homologated device is supported.
Incidents/Cases Included
* We help you solving doubts and problems. Bugs will not be registered as cases
 20
Dedicated Engineer
* We ensure a dedicated engineer to solve your cases and doubts.
Max Response Time
* The response time will be flexible according with the incident priority, but at the worst case will never reach this time.
16 working hours 8 working hours 4 working hours
Max Response Time
* The response time will be flexible according with the incident priority, but at the worst case will never reach this time.
8×5 12×7 24×7
Mailing List
* Through the official mailing list.

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Contact Info

Development Office Kyiv
Ukraine
Contacts +1 650 460 14 86
[email protected]
LLC "Terabit Security"
Sales Office Rocklin CA
USA
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